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greg-fagenstrom832 asked mike answered

Presence not working after someone picks up a parked call

Not sure if this is new behavior or not, but we have 4 Cisco SPA-508G phones and presence works when a phone is called directly or places a call, as well as when someone transfers a call to a phone. However, when we park a call and someone picks up the parked call presence isn't working. Anyone have any insight into this?

Thanks!
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kim answered
This is usually an issue with the network configurations.  Please make sure the  router is configured to be compatible with RingCentral traffic. 
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greg-fagenstrom832 answered
The issue seems to have resolved itself. 
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mike answered
Thanks for the followup Greg.  We'll archive this thread, but feel free to post again if you need anything. 

Mike
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