our auto receptionist is set to send callers to a dial by name directory when they press "9." However, when you press "9" after you are prompted, it says invalid extension and does not send you to the directory of extensions. Please advise of any known troubleshooting tips for this issue.
Here's the Knowledge Article on the subject. You're probably just missing one step somewhere along the way. Try following these steps and see if it helps. If you still have any issues let us know here in the Community.