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ethan-maass4167 avatar image
ethan-maass4167 asked nathan-malone1532 commented

Sent faxes have terrible image quality when viewed as a preview in RC for Windows.

I have sent faxes by opening a PDF, selecting Print and choosing RingCentral from the printers list. After the fax is sent, I click the "eye" icon in RC for Windows to see what the fax looks like, and the image quality is terrible. Is this what my customers are seeing when I send them a fax?
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nathan-malone1532 avatar image
nathan-malone1532 answered nathan-malone1532 commented
Hello Ethan,

What kind of file are you sending? Are you sending a picture or just a word document?
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ethan-maass4167 avatar image ethan-maass4167 commented ·
Black and white text document, scanned and saved as PDF.
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nathan-malone1532 avatar image nathan-malone1532 commented ·
I sent you an email, I want to try and do a direct test with you.

Thanks!
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