Salesforce: how to access call recording from Salesforce log?

Question

Answer 1 · 2016-05-27T14:12:50Z

nathan-malone1532 answered May 27, '16 yeddula commented Jun 1, '16

Hello Yeddula,

I just want to make sure I understand your question, are you looking to access the recorded audio for a phone call through your Salesforce log, is that correct?

2

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

yeddula commented · Jun 01, 2016 at 04:54 PM

yes , you are right, we need link of the recorded

0 ·

yeddula commented · Jun 01, 2016 at 04:54 PM

could you please let us know the way that we can get this

0 ·

Answer 2 · 2016-05-27T16:01:06Z

yeddula answered May 27, '16

yes , you are right, we need link of the recorded

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 3 · 2016-06-07T18:40:34Z

nathan-malone1532 answered Jun 7, '16

Hello Yeddula,

Unfortunately there is no way to set up a link between the Salesforce call logs and the RingCentral call recordings.

My best suggestion to you would be to create a feature request for this option to be added to the system. You can also try reaching out to our Developer team by clicking HERE .

Thank you!

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question