question

I've just started using RingCentral Meetings and have run into two problems. In both cases, I scheduled the meetings with the RingCentral Meetings PC Desktop program. In the first case, I was travelling in Australia (we are a Canadian company) and I was to have a meeting with people back home. I scheduled the meeting, and when the time came, I clicked the link to get the local number. When I dialed it, I got a message saying the number wasn't in service. The second issue was back home, a colleague phoning the number listed for the US (when he clicked the international numbers link) received a message saying the meeting ID was invalid. In both cases we ended up talking via VoIP rather than phone (which wasn't ideal). Any suggestions? I was testing the service out to see if we could ditch our telecon provider, but we can't deal with issues like this