Fax: Trouble attaching pdf's to fax

Question

Answer 1 · 2016-05-31T15:06:50Z

mike answered May 31, '16

Hi Stephen,

Can you provide more details please?

First, how are you sending the fax? Via the RingCentral Desktop app? email? etc?
How large is the pdf file?
Are there any specific errors that you can provide (or screenshots)?

Mike

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2016-05-31T15:25:20Z

stephen-kahn2094 answered May 31, '16 mike commented Nov 27, '17

Thanks, Mike
I am a doctor, get requests from pharmacies to approve prescriptions. I can edit the fax with the "tools" I have, then save on desktop with Acrobat, the go back to the fax, add outgoing fax number, attach via "paperclip", then send.
Now, when I go to attach PDF, I don't get the file i just saved.

3

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · May 31, 2016 at 04:11 PM

If you save it as a non-editable PDF, or maybe an image file, then attach it, you shouldn't have any problems. The system won't send an editable PDF or other document that has editable fields.

Mike

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stephen-kahn2094 commented · Jun 01, 2016 at 12:50 PM

not Acrobat Reader?? What then?

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mike commented · Jun 01, 2016 at 05:48 PM

Are you using Adobe Acrobat Pro? If so, try changing it to a Flat file like in this video.

Let us know if you still have problems.

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