Mobile App: voicemail issues after update

Question

Answer 1 · 2016-05-31T18:38:38Z

mike answered May 31, '16

No, Sorry. Only the most recent version is available and can only be downloaded through the Google Play, or iTunes store.

Is there a reason you are looking for an older version. The mobile app is almost always upgraded in conjunction with the Desktop App so that most functions are the same. If you are having a problem with the app, please let us know.

Mike

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Answer 2 · 2016-07-14T16:49:35Z

gregory-jackson2471 answered Jul 14, '16 brucecai292 commented Aug 11, '17

Is RingCenteral going to fix the issue with retriving voice mail from iphone. The new update will not load voice message.

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kim commented · Jul 14, 2016 at 05:02 PM

I am not experiencing that issue on my iPhone. Have you tried doing a hard reboot?

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brucecai292 commented · Jul 15, 2016 at 08:44 AM

Hi Gregory

Did it happen for the new voicemails or all of them?
Can you please send us a log from the app via "My Profile" - "About" - "Send Email Feedback"?

Thank you.

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Answer 3 · 2016-07-15T13:43:55Z

gregory-jackson2471 answered Jul 15, '16

I did hard reboot and also reset all network settings and it made no difference.

The old voice mails are still there. Just the more recent ones after the last update. They download eventually, but that is after several hours or half a day.

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Answer 4 · 2016-07-15T13:44:28Z

gregory-jackson2471 answered Jul 15, '16

I sent a log per your request.

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