question

kim12345 asked Jun 1, '16 ted-larsen2114 commented Jun 1, '16

Just received a call from RingCentral: notified me they're taking away a number I purchased almost 2 months ago.

Did anyone else have this experience? I'm running a business with this number, and it's on every printed material we ordered. No apologies, just a forceful announcement. They think offering an alternative number is helping me. How is this possible? Has anyone experienced this? Is this common with RingCentral?

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dave341 answered Jun 1, '16

No, I have never heard of this. they did not say why they are taking your number?

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chris-verdin522 answered Jun 1, '16

Have not experienced this before with RC.

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mike answered Jun 1, '16

Kim, that sounds very odd. Can you reply back and tell us who called you? Do you have a related case # for this or any other details. You can reply here, or if there's sensitive information you can email community.support@ringcentral.com.

Mike

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kim12345 answered Jun 1, '16

I agree, Mike. I thought it was extremely suspicious, so I wanted to ask for confirmation. A rep who identified himself as Cyrus called from 949-444-5450, informing that the number I had recently ordered needed to be replaced.

Hopefully this makes RC aware of who's attempting to disrupt the system and give other RC members a heads up in case they receive a similar call. I didn't give him any information and I still have a voice message he left. If you want to ask me more questions about this incident, feel free to email me on the email address I have on file with RC.

Thank you for your replies, everyone.

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jay-nichols1734 answered Jun 1, '16

Don't you have an account manager you can talk to?

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kim answered Jun 1, '16 ted-larsen2114 commented Sep 14, '16

Kim - What are the last 4 digits of the number what they wanted to remove?

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kim commented · Jun 01, 2016 at 05:14 PM

"..there is no way to have a personal cell number inside the RingCentral system and not use International call credits if the ~~caller/callee~~ user's forwarded number is outside the states..."

correct

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ted-larsen2114 commented · Jun 01, 2016 at 05:00 PM

Thanks Kim. Just to clarify, the international charge is on their cell account, but does NOT use RingCentral international calling credits, correct?

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kim commented · Jun 01, 2016 at 05:02 PM

Your RingCentral account will be charged an international charge because your RC account picked up the call and transferred/forwarded it to the international number.

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ted-larsen2114 commented · Jun 01, 2016 at 05:06 PM

Ok. Thanks for the clarification. So there is no way to have a personal cell number inside the RingCentral system and not use International call credits if the caller/callee is outside the states, correct?

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ted-larsen2114 commented · Jun 01, 2016 at 05:16 PM

Excellent, thank you!

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