OK , so, I have several Google Voice numbers out there connected to my business. If those Google Voice numbers are forwarded to a RING CENTRAL number, the call does not go through IF there is an Auto-Receptionist or Extension Greeting on Ring Central's side.
HOWEVER, if a Google voice number is forwarded to a RING CENTRAL number that is set up to RING OUT to a third party phone (ie; a verizon cell phone) then the calls do in fact go through.
That's a problem That is not good.
I want my Google voice callers to hear my auto receptionist on RING CENTRAL so they can get routed to the right extensions.
What is happening is If my Ring Central native phone number is receiving an inbound caller from a Google Voice number, the caller (calling the Google Voice number) will hear nothing but continuous rings before getting a Google Voice network announcement that says "Sorry the Google subscriber you are calling in unavailable"...
CASE SCENARIO # 1
If someone calls one of my Google Voice phone numbers which is then forwarded to my
RING CENTRAL account to any given RING CENTRAL phone line. and if that
RING CENTRAL line is set up with the Auto-Receptionist or an Extension User Greeting, then for some reason the Google Voice Caller does not hear the greetings.... RING CENTRAL is apparently rejecting the Google voice call if the Google Voice call is trying to reach a
RING CENTRAL line with Auto-Receptionist or a User Greeting. HOWEVER....
CASE SCENARIO #2
If someone calls one of my Google Voice phone numbers which is then forwarded to my
RONG CENTRAL account to any given RING CENTRAL phone line and if that
RING CENTRAL line is set up to automatically RING OUT, or Forward out to a third party phone (such as my personal Verizon Wireless line or any land line phone), then the Google VOICE call will go through the RING CENTRAL system as long as it is not going through Auto Receptionist or any user custom Greeting.
In other words, I have to set all of my native RING CENTRAL phone lines to extension 1, because my extension 1 does not have any greeting on it, it just rings out to my Cell phone...
and therefore I AM able to receive the calls when configured that way. But I would be getting callers (customers) who were not subjected to any auto receptionist or Greeting... they are coming straight to me directly. I don't want it like that.
My RING CENTRAL native phone lines work fine if your dial them directly from a national cell phone carrier or land line phone. No problem. But if they are dialed from a Google Voice owned phone line , RING CENTRAL can't accept them if they are going to Auto-receptionist or custom greeting on the extensions.
Can someone please look into this? I recently discovered this when I ported all my Verizon cell phone lines over to Ring Central . I did so as a cost savings method. had I known about this issue I would have left them with Verizon. As my Google Voice lines forward to them, and they then went to Ring Central with no issue.
HOWEVER, if a Google voice number is forwarded to a RING CENTRAL number that is set up to RING OUT to a third party phone (ie; a verizon cell phone) then the calls do in fact go through.
That's a problem That is not good.
I want my Google voice callers to hear my auto receptionist on RING CENTRAL so they can get routed to the right extensions.
What is happening is If my Ring Central native phone number is receiving an inbound caller from a Google Voice number, the caller (calling the Google Voice number) will hear nothing but continuous rings before getting a Google Voice network announcement that says "Sorry the Google subscriber you are calling in unavailable"...
CASE SCENARIO # 1
If someone calls one of my Google Voice phone numbers which is then forwarded to my
RING CENTRAL account to any given RING CENTRAL phone line. and if that
RING CENTRAL line is set up with the Auto-Receptionist or an Extension User Greeting, then for some reason the Google Voice Caller does not hear the greetings.... RING CENTRAL is apparently rejecting the Google voice call if the Google Voice call is trying to reach a
RING CENTRAL line with Auto-Receptionist or a User Greeting. HOWEVER....
CASE SCENARIO #2
If someone calls one of my Google Voice phone numbers which is then forwarded to my
RONG CENTRAL account to any given RING CENTRAL phone line and if that
RING CENTRAL line is set up to automatically RING OUT, or Forward out to a third party phone (such as my personal Verizon Wireless line or any land line phone), then the Google VOICE call will go through the RING CENTRAL system as long as it is not going through Auto Receptionist or any user custom Greeting.
In other words, I have to set all of my native RING CENTRAL phone lines to extension 1, because my extension 1 does not have any greeting on it, it just rings out to my Cell phone...
and therefore I AM able to receive the calls when configured that way. But I would be getting callers (customers) who were not subjected to any auto receptionist or Greeting... they are coming straight to me directly. I don't want it like that.
My RING CENTRAL native phone lines work fine if your dial them directly from a national cell phone carrier or land line phone. No problem. But if they are dialed from a Google Voice owned phone line , RING CENTRAL can't accept them if they are going to Auto-receptionist or custom greeting on the extensions.
Can someone please look into this? I recently discovered this when I ported all my Verizon cell phone lines over to Ring Central . I did so as a cost savings method. had I known about this issue I would have left them with Verizon. As my Google Voice lines forward to them, and they then went to Ring Central with no issue.
