We hire a new sales rep. That sales rep is, lets say, Mark. On Mark's first day, I sit down with him and do all the on-boarding tasks, one of which is to setup and activate his RingCentral line.
Part
of that setup is to configure a forwarding line. If he receives a call over lunch or receives a call over the weekend, he wants it to go to his cell phone. We go into the "Call Handling and Forwarding" area during setup and configure his forward.
After 9 months, lets say, he punches his boss in the face and steals his laptop. This is obvious grounds for termination, and he is escorted out. He returns his laptop from his car because of pending criminal charges, and we process his termination. We revoke access to company software, disable RingCentral accounts, reset any API tokens, etc.
Two weeks later, he tells us that he is sick of getting sales calls forwarded to his phone. We check the logs, and he has - in fact - been receiving calls. One of those calls was from a very large opportunity we had been nurturing for longer than Mark was with us. We listen to the call, and Mark tells the client a bunch of lies. We apparently stole from him, abused him, and have been hacked numerous times by foreign attackers.
The hundred million dollar opportunity is no longer within reach.
Even though we disabled his phone line.
Before he left the building.
Thanks RingCentral. You da best.
Disclaimer: nothing nearly this bad happened to us, but the point is still the same: we hired someone, they added forwarding (as most staff do), we let them go, disable the line, and they still continue getting calls.
I spoke with support about this, but they seem to be under the impression this is actually a feature. They say that its to help forward that users calls to their manager. However, I have worked with support multiple times to re-assign extensions and direct numbers both to other individuals in the company. This seems like the far better solution instead of leaving a hole in the system a hole in the system.
We run a SaaS product similar to - for example - Basecamp, and we would never dream of doing this:
A customer creates an account for a new staff member. That staff member is added on high profile projects. That employee then, for some reason or another, gets termed. They log into our platform and disable a user. Two weeks later they find out that the user is only blocked from the web versions and desktop apps; native mobile apps (iOS/Android) are still left active. The employee had sent messages to all the high profile accounts one night at 3AM telling them how terrible we are to work for and how bad the culture is. They immediately reach out, and when asked, we tell them it was intentional for letting the employee send exit paperwork to their managers.
Do you think they would accept that?
Part
of that setup is to configure a forwarding line. If he receives a call over lunch or receives a call over the weekend, he wants it to go to his cell phone. We go into the "Call Handling and Forwarding" area during setup and configure his forward.
After 9 months, lets say, he punches his boss in the face and steals his laptop. This is obvious grounds for termination, and he is escorted out. He returns his laptop from his car because of pending criminal charges, and we process his termination. We revoke access to company software, disable RingCentral accounts, reset any API tokens, etc.
Two weeks later, he tells us that he is sick of getting sales calls forwarded to his phone. We check the logs, and he has - in fact - been receiving calls. One of those calls was from a very large opportunity we had been nurturing for longer than Mark was with us. We listen to the call, and Mark tells the client a bunch of lies. We apparently stole from him, abused him, and have been hacked numerous times by foreign attackers.
The hundred million dollar opportunity is no longer within reach.
Even though we disabled his phone line.
Before he left the building.
Thanks RingCentral. You da best.
Disclaimer: nothing nearly this bad happened to us, but the point is still the same: we hired someone, they added forwarding (as most staff do), we let them go, disable the line, and they still continue getting calls.
I spoke with support about this, but they seem to be under the impression this is actually a feature. They say that its to help forward that users calls to their manager. However, I have worked with support multiple times to re-assign extensions and direct numbers both to other individuals in the company. This seems like the far better solution instead of leaving a hole in the system a hole in the system.
We run a SaaS product similar to - for example - Basecamp, and we would never dream of doing this:
A customer creates an account for a new staff member. That staff member is added on high profile projects. That employee then, for some reason or another, gets termed. They log into our platform and disable a user. Two weeks later they find out that the user is only blocked from the web versions and desktop apps; native mobile apps (iOS/Android) are still left active. The employee had sent messages to all the high profile accounts one night at 3AM telling them how terrible we are to work for and how bad the culture is. They immediately reach out, and when asked, we tell them it was intentional for letting the employee send exit paperwork to their managers.
Do you think they would accept that?
