WHEN CALLING FROM CELL PHONE TO CELL PHONE WHEN USING RING CENTRAL CALL FORWARDING THE PHONE CALL ECHOS BACK AND YOU CAN NOT HEAR THE CALLER. I HAVE BEEN DEALING WITH THIS FOR A WEEK RING CENTRAL HAS BEEN NO HELP. IF TGHEY CAN'T FIX I WILL HAVE TO CACEL
1. Are you, (or both users) on a wifi, connection, or using the cell phones data plan?
2. Explain to us exactly how your are fowarding these calls? Are the calls forwarded to your cell phone number? If so the issue might be with the cell phone carrier.
Using the troubleshooting link above, you'll want to first double check your router settings to make sure it is configured correctly (for wifi connections). Then run a PingPlotter report. You can post the report here for us to view.
Since this is a private post, you can post any phone numers or other details and only yourself and RingCentral Community Admins can see this conversation.