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conrad-kelly1246 avatar image
conrad-kelly1246 asked kim commented

Is anyone else having issues of login failed on desktop clients?

Is anyone else having issues of login failed on desktop clients?  We are seeing "cannot obtain important account information because of a server error. Please contact support if the problem persists."  We are located in Minnesota.

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john-chapman2200 answered
Yes - can't login.  In North Carolina.
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conrad-kelly1246 answered
Now I cannot log into the admin site either.
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kim answered
  1. Can you please post a screenshot of your Traceroute? 
  2. Who is your ISP? 
  3. Case Number (if you have one)?

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kim answered
Customers are reporting that a simple restart resolves this error.  Please restart and let us know if that resolves the issue? 
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conrad-kelly1246 answered kim commented

2. PaulBunyan Communications
3. 04712992
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kim avatar image kim commented ·
Did that work? 
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conrad-kelly1246 avatar image
conrad-kelly1246 answered
Will have them try that, Thanks.

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