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marc-woo avatar image
marc-woo asked marc-woo commented

Cisco: Cannot access voicemail from SPA525G2

I am setting up SPA525G2 phones. It seems everything is working fine except the voicemail speed dial dos not work. If I enter *86 manually, it does not dial out either. The dialplan is like below so I guess it's set up correctly. RC customer support reviewed the configuration and gave up (he said check voicemail online instead....). I guess SPA525G2 built-in key sequence is blocking this dial-out? Anybody had the same issue? I will appreciate any input. Thanks.

( *8x | *8x*[1-9]x. | *85*xxxxxx | *69 | *86 | *37 | *8xx | *0x S2 x. | #x S2 x. | 1 [2-9]xx [2-9]xxxxxx  | <:1408> [2-9]xxxxxx | <:1> [2-9]xx[2-9]xxxxxx | [0-9]xxxx  | 011 xxxxx x. | 911 | 933 | 611 | 411 )
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kim answered
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mike answered
Thanks for the follow up Marc.  We didn't have enough info to research the issue.  If everything is working fine, you can add those notes to your open case which is Case 04715383. 


If you have any further questions please feel free to post here on the Community. 

Mike 
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marc-woo answered marc-woo commented
0VJA. Strangely, I can now access voicemail from the phone using *86, even though I did not do anything. Not sure what happened overnight.
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marc-woo avatar image marc-woo commented ·
That makes sense. Thanks!
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kim avatar image kim commented ·
I see the phone was added yesterday, I would guess the phone rebooted overnight and hit our system to re-register and pull our provisioning info! :-)
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marc-woo answered
Thanks!
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