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chris12345678910111213141516 avatar image
chris12345678910111213141516 asked mike answered

I'm brand new to RingCentral and need some guidance.

I'm new to Ring Central and trying to get everything squared away with our account. Even though I have our Auto-Receptionist set to "Play Company Greeting" when someone calls our company, our main handset at our reception desk rings twice before the greeting plays.

I want incoming calls to go straight to the company greeting, WITHOUT ringing our reception handset. Is there a way to do this?
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kim answered
Chris - we seem to show your account was opened in 2013. Are we looking up the incorrect account, b/c it doesn't show this as a "new" account. Can you provided the main number - I've set this conversation to private
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mike answered
Hi  Chris, 

Jut following up to see if you still need help. If so Can you provide more details as Kim requested above?  Thanks

Mike 
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