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kim asked mike commented

Desktop App - unable to login or offline (Resolved)

-We have received a few reports of the Desktop App showing offline.
-Some users are unable to login and are seeing this error: 

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kim answered
Please get a trace from the location to api.ringcentral.com, and attach it to the case and post screenshot of traceroute below!  

In your webcase please use the included parent for tracking: Parent Case 04721278
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mark-engle1245 answered mike commented
Having problems again in central PA. Possibly the same issue as yesterday?
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mark-engle1245 avatar image mark-engle1245 commented ·

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mark-engle1245 avatar image mark-engle1245 commented ·
After trying to log in several times finally got in, but only offline mode 
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mark-engle1245 avatar image mark-engle1245 commented ·
Everyone in my office appears to be back online now...
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mike avatar image mike commented ·
Thanks for the update Mark
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kim avatar image
kim answered
Wed 6/15/2016 10:07 AM: issue now resolved
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