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nts-inc2219 asked nts-inc2219 commented

Presence: Missing the same extension on all phones

We are missing one extension on all of our phones its extension 102. How do I fix this?
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nathan-malone1532 avatar image
nathan-malone1532 answered
Hello,

Where is the extension missing from ? Is the extension missing from the presence appearances on the device itself, or in the dial by name directory, or corporate directory in the phones directory page, or is it when dialing the extension from your phone you get an invalid extension error, or the contacts on the softphone?
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nts-inc2219 answered kim commented
On the phone itself. It doesnt show on any of the other phones
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kim avatar image kim commented ·
On the Phone's Presence? Directory? 
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nts-inc2219 avatar image nts-inc2219 commented ·
On the screen where it shows all of the extensions

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kim avatar image kim commented ·
Okay - so that is via Presence.  The VVX310's get a total of 4 Presence lines (Lines 3-6). You will need to Condense your list (remove the blank slot on Line 4), so that Ext 102 will be moved up one. This should fix the problem! :-) 

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nts-inc2219 answered nts-inc2219 commented
This wont allow me to delete it nothing happens when I select on it

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kim avatar image kim commented ·
Awesome! Let me know if this resolves your issue! 
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nts-inc2219 avatar image nts-inc2219 commented ·
it did
Thank you 
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nts-inc2219 answered nts-inc2219 commented
how can I make it so that the extension for the phone only shows once not twice

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nts-inc2219 avatar image nts-inc2219 commented ·
Because I need to see all 5 Ext on ext 101

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nathan-malone1532 answered nts-inc2219 commented
The phone is a multi line phone, this is the reason the Users extension shows twice on the screen. Those first two lines are there to handle multiple incoming calls and function for the call waiting feature.
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nts-inc2219 avatar image nts-inc2219 commented ·
ok thank you
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nts-inc2219 answered
sorry I figured it out
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