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Melissa Babcock avatar image
Melissa Babcock asked kim commented

Fax problems: part gets hung and smeared as it comes through

Why am I having trouble receiving faxes.? I get part of the fax but then looks like the other part gets hung and smeared as it comes through. This used to be only every now and then but today it has been every fax from different originations.
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Melissa Babcock avatar image
Melissa Babcock answered nirav-shah2474 commented
EMAIL
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nirav-shah2474 avatar image nirav-shah2474 commented ·
I am logged in.
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kim avatar image kim commented ·
Can you login to the Community with your RingCentral credentials so we can locate your account? 
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cheryl-pelletier3648 avatar image
cheryl-pelletier3648 answered kim commented
We are having the same problem - and it's getting worse.
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kim avatar image kim commented ·
I just sent you a test fax and could not duplicate this issue.  It's on inbound faxes, correct? 
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kim avatar image
kim answered kim commented
How are you receiving faxes?  via e-mail or to a POTS line that prints them on your fax machine? 
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Melissa Babcock avatar image Melissa Babcock commented ·

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kim avatar image kim commented ·
Melissa - are you getting this result with all faxes - or just one faxes from the same number? 
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Melissa Babcock avatar image Melissa Babcock commented ·
I would say 85% of the faxes that came in today were this way. Prior to that, it was about 5-7 per wk. Coming from different offices. 
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kim avatar image kim commented ·
Melissa - At this time, please open a web case and attach the screenshots and 3-4 fax samples (date, time, to, from) and Support will help you.  You can post the case number here and I'll follow up on it for you. 
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Melissa Babcock avatar image
Melissa Babcock answered mike commented
I haven't received a fax from you. 
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kim avatar image kim commented ·
I didn't send one to you (only Cheryl).  If you login to the Community with your RingCentral credentials I'll be able to pull up your account info. 
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Melissa Babcock avatar image Melissa Babcock commented ·
Well, , no one seems to remember the log in info which is why I turned to the forum for help. :(
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kim avatar image kim commented ·
It's the same login you use to access the Desktop App or the User Interface. 
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mike avatar image mike commented ·
Melissa,  I have also searched but an unable to locate your account. You have likely logged into this Community site with a different email address than what is on the RingCentral account.  If you have a Case number please post it here, or to help us locate your account please send an email to community.support@ringcentral.com with the main phone number on the account and your contact details. 

thanks!
Mike 
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nirav-shah2474 avatar image
nirav-shah2474 answered kim commented
Same problem here. I can not receive any incoming fax that comes from a traditional fax machine. e-fax comes in fine. When I call support smart person wants me to have the sender change baud rate. I can't ask every person who is sending a fax to change their baud rate!!!! There has to be a better way. PLEASE FIX.
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jb-ferguson avatar image jb-ferguson commented ·
Kim...PDF'ing it now to Glip it to you.
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kim avatar image kim commented ·
I've located your case:  Case# 04768703 

To see case history please login to http://success.ringcentral.com/RCContactSupp  Select contact support, and you will be able to see view: all open cases at the bottom of the page.
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Melissa Babcock avatar image Melissa Babcock commented ·
ok, now I am logged in under my acct. Does this help you find me?

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kim avatar image kim commented ·
Melissa - it still shows you logged in under your personal info.  can you email me your Account Info - Community.Support@ringcentral.com and we'll go about it from the back end....
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kim avatar image kim commented ·
@Nirav - do your faxes look similar to the ones Melissa posted a screenshot of? I'm going to send you a test fax now...
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kim answered
testing now....
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