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brandon-scivolette1312 asked kim answered

Remote Users Affected by Office Network?

Account Type: Office

Description: The majority of my employees (and RC users) work in the office itself and use desk phones. When there is a network issue (Internet drops, router configuration problem, etc) I expect that these users will be directly affected. However, I've noticed that whenever we have a network issue in the office our remote users are also affected. I find this odd and I'm wondering why this happens.

Example: Earlier today our office network lost Internet connectivity for about 30 seconds. Of course, we lost our phone connection and had to reboot our phones as soon as the Internet connection was restored. During this time, though, I had an employee working remotely who reported her desktop app was "malfunctioning" and she had trouble making and receiving calls.

I suppose I can see how this could occur, but the logic behind it still escapes me. If someone is working remotely, on an entirely different network/connection, why are they affected by our office network? 
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kim answered
This thread is probably related to your Desktop remote user:  https://community.ringcentral.com/ringcentral/topics/service-outage-several-users-kicked-from-applic...
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