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erik-shafer2465 asked mike answered

"Ignore" call is not transferring to voicemail

When a call comes into my Polycom phone, and I press Ignore, the call seems to bounce back and forth between my smartphone and deskphone, as well as continually ringing on the desktop...  Why doesn't it just transfer straight to voicemail at that point??  It's super annoying!
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mike answered
Sorry for the delay on this one.  What you are describing is normal operation.  The "ignore" button just stops the desk phone from ringing. If you'd like the call to go directly to voicemail, press the "reject" button. 

Mike
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