We have multiple incoming numbers that are going to an auto attendant.
When "0" is pressed the call rings at an extension that has a user that handles other items of work and "Operator" calls.
When the primary designated user is unavailable they activate DND and calls are then handle by others. Should this group of others be a "Call Queue"?
When "0" is pressed the call rings at an extension that has a user that handles other items of work and "Operator" calls.
When the primary designated user is unavailable they activate DND and calls are then handle by others. Should this group of others be a "Call Queue"?