question

bob-robinson3288 avatar image
bob-robinson3288 asked kim commented

Desktop App: Changing Default Printer to RingCentral Internet Fax

I am using the latest version of RingCentral Desktop (8.1.1.21232) and am not always logged in to RingCentral Desktop on my Windows 10 Pro PC.  However, when I do log in, frequently my default printer gets changed from its current setting to RingCentral Internet Fax.  If I change it back then do not log in to RC Desktop, the default printer doesn't change.  It is only when I log into RingCentral Desktop.

I opened a chat with support and they directed me to the community, saying they had no record of that being a problem and no troubleshooting steps.  The agent also offered that Windows 10 had not been out long and wasn't fully supported yet (isn't W10 a year old next week?) so this avenue appears to be my source of help.

Any assistance is greatly appreciated.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
chris-verdin522 avatar image
chris-verdin522 answered kim commented

Any chance your default printer is not available all the time and so it defaults to RC printer when the default is not available? 

Try changing your default printer to something else that is always available.  I'm on Windows 8.1 doing what your doing but not experiencing the same issue. 

2 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

bob-robinson3288 avatar image bob-robinson3288 commented ·
Thanks for the suggestion.  The default printer I select is always available (I'm on a desktop PC and the default is a networked Ricoh SP 311SFNw).  And to be a bit more clear, it's not just logging into RC Desktop that is causing it.  I am logged in now and the default is what I have chosen.  Some action within RC Desktop is causing the issue.  However, if I do not launch or log in to RC Desktop, the default printer will stay in place until I change it.  I didn't use RC Desktop for a couple weeks and the printer never changed.  Logged in to RC Desktop yesterday and the printer changed.

I have turned off the Windows 10 "Let Windows manage my default printer" option is settings.
0 Likes 0 ·
kim avatar image kim commented ·
Window's 10 is still in Beta, please "submit feedback" in the desktop app settings. 
But I'm interested to see if others are having this issue on Window's 10?
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.