** RESOLVED: inbound call failures, dropped calls, and loss of registration

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dennis-lebar2426 asked Jul 21, '16 greg12345 answered Jul 21, '16

** RESOLVED: inbound call failures, dropped calls, and loss of registration

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brian-mccafferty2585 commented · Jul 21, 2016 at 02:37 PM

They need to test again since this is obviously wrong:
"We have verified the outbound and inbound calls and all major impact has been mitigated by High Availability Functionality."

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matt-mikolajczyk2801 commented · Jul 21, 2016 at 02:39 PM

As for my sites, inbound is still not working. Most other services are back up, although inbound is a priority!

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rc-account-manager2581 commented · Jul 21, 2016 at 02:41 PM

We are still unable to receive inbound calls to our main numbers in Boston, NY, DC, Toronto, Philly. Flapping in Dallas

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matt-mikolajczyk2801 commented · Jul 21, 2016 at 03:16 PM

I have been done since 8:45am EST this morning. So about 2.5 hours of WTF!!

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Maryann McLendon commented · Jul 21, 2016 at 04:57 PM

Yes! Hunger Free Colorado. I waited over 30 minutes on chat for someone to respond and no one ever came through to help this morning. I made too many damn attempts on the password and it locked me out. The reset question was determined by a previous supervisor and I don't know it. I need a reset link send to us, so we can get into our faxes. The fax number on the account is 855-855-****. Can you please help me?

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Answer 1 · 2016-07-21T13:02:29Z

danno147 answered Jul 21, '16 nic517 commented Sep 14, '16

Yep. Down in Atlanta again!

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danno147 commented · Jul 21, 2016 at 01:09 PM

Case#04828147

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nic517 commented · Jul 21, 2016 at 01:54 PM

We have been with RingCental for three years. This is only the second time we have experienced an outage. Yes is frustrating to be down. But all networks have their issues. I am sure they will have it back up and running asap!

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ross-freeman2577 commented · Jul 21, 2016 at 02:01 PM

No inbound calls in NYC - message says, "the wireless customer you calling is unavailable". Actually, I am available. The message should say, RingCentral's service is not working right now, please try a more reliable provider next time.

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rickkee6997 commented · Jul 21, 2016 at 02:11 PM

https://service.ringcentral.com/login/main.asp

502 BAD GATEWAY - Nginx 1.8.0

Really? The support desk is on the same gateway? Really?

Some IT guy FAT-FINGERED the router configuration and took down half the country. Tell him to hurry up and fix it so you can fire him.

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kim commented · Jul 21, 2016 at 01:15 PM

Thank you Danno for the case number!

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Answer 2 · 2016-07-21T13:06:23Z

optimum-health-group answered Jul 21, '16

Yes Down in Delaware

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Answer 3 · 2016-07-21T13:06:48Z

danno147 answered Jul 21, '16 peter-tds2610 commented Jul 21, '16

FYI, Audio conferencing is down too (267) 9304000 but RC meetings is still working (605) 5623185.

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finny-varghese2572 commented · Jul 21, 2016 at 01:49 PM

is there a pass code we need after you dial in?

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peter-tds2610 commented · Jul 21, 2016 at 03:16 PM

yes, the pass code is given when you click on the conference button in your RC account - the code depends on whether you are calling into the conference as host or participant.

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Answer 4 · 2016-07-21T13:10:23Z

brad-wilson1036 answered Jul 21, '16

This reply was created from a merged topic originally titled cannot make or receive calls. 90% of our staff cannot receive calls but can make out bound.

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Answer 5 · 2016-07-21T13:10:38Z

gilley answered Jul 21, '16

Yep down in upstate New York

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Answer 6 · 2016-07-21T13:12:13Z

kim answered Jul 21, '16 kmay6354 commented Jul 18, '17

Our Engineers are diligently investigating reports of Phone Registration Issues & login issues. We will update this thread as soon as more information is available. If you have opened up a case already, please let us know what the case number is here.

Parent 04828091 | INC-17639 Phone Registration Issues & login issues

You do NOT need to call in as phone hold times are long, follow this thread for updates.

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Nancy Murphy commented · Jul 21, 2016 at 01:34 PM

Have you investigated the BAD GATEWAY error that several of us have experienced? This prevents us from even opening a case, since the portal appears to be down

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rob-minialoff commented · Jul 21, 2016 at 01:46 PM

"Customer Care Center: Service Status: No Known Issues." Really? What good is a Service Status page if it is wrong? Is it always wrong?

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kmay6354 commented · Jul 21, 2016 at 07:46 PM

Case Number - 04831410

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dennis-lebar2426 commented · Jul 21, 2016 at 01:22 PM

How can this be a login and registration issue if the phone number does not even ring into your system ?????????

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kim commented · Jul 21, 2016 at 01:24 PM

A portion of RingCentral customers may have experienced dropped calls and loss of registration. We are investigating the issue and will provide an update as soon as possible.

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Answer 7 · 2016-07-21T13:13:48Z

danno147 answered Jul 21, '16

Another Thursday without service. What's up with Thursdays there at Ringcentral?

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Answer 8 · 2016-07-21T13:14:17Z

joe-gottschall answered Jul 21, '16 danno147 commented Jul 21, '16

I could dial in but we can't call voicemail, it's busy. Rehoboth Beach, Delaware here. Support is not answering at the moment.

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danno147 commented · Jul 21, 2016 at 01:17 PM

Test from a non-RC phone. I can get calls when I call from my RC phone but nothing when I call from my Vonage phone.

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Answer 9 · 2016-07-21T13:15:58Z

tom-bedwell2562 answered Jul 21, '16

Tom Bedwell We are down in Tampa Florida. No incoming or outgoing or voicemail!

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Answer 10 · 2016-07-21T13:19:26Z

kaur3231 answered Jul 21, '16

This reply was created from a merged topic originally titled if I am not able to sign in to ringcentral, i should at least be able to set call.... If the service is down, I want at least be able to set call forwarding to my cell phone from business phone/ring central phone. This is highly needed. we are medical facility, and this is very dangerous.

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