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brad-wilson1036 avatar image
brad-wilson1036 asked mike commented

Unable to accept calls and internal transfers "fail"

Users are unable to accept calls and any outgoing calls cannot be transferred internally.
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kim avatar image
kim answered
Brad - are you still having issues.  There was a reported ISP issue in San Francisco.   
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dan123456 avatar image
dan123456 answered mike commented
I generally can never accept a calll. As soon as I swipe my phone to accept the call it hangs up. Then rings again for another 3-5 times. It is extremely annoying cause it makes my business look very bad!
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mike avatar image mike commented ·
HI Dan,  Can you provide some more details around what is happening.  If you are swiping to answer, then it sounds like you are using the Mobile App, is that correct?   If the call disconnects then I'm not sure how it continues to ring.  Is it ringing the Desktop App,or a desk phone?  Please provide more specifics so we can troubleshoot.

Mike

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