How do I add a soft phone for Windows 10? I have an actual phone on my desk and the desktop app on my computer and want to have both be able to dial out and receive calls. It was working fine and now I can't dial out from the desktop app as it says I do not have a softphone.
Tiffany - Can you clarify. You said you have "the desktop app on my computer", then you ask how to "add a softphone for Windows 10"?
Are you only getting the "ringout" option? If so, deauthorize the desktop app, logout, then log back in.
Sorry, I have the desktop app and then I have a physical phone on my actual desk. What I need to have is the ability to have both ring when calls come in, as well as the option to dial out on both. When the actual phone is connected my desktop app shows as though I do not have a digital line and will not allow me to call out. The person at ring central said it had to do with Windows 10 but they are unsure how to fix it.
I have one extension. We had it connected to the handphone and then it wouldn't let me make calls from the desktop app so we just had the ring central customer support switch it back to just the desktop
I generated a case for you and escalated it. To update the case with further information please login to
http://success.ringcentral.com/RCContactSupp Select contact support, and you will be able to see view: all open cases at the bottom of the page.