question

Sonia Waharte avatar image
Sonia Waharte asked kim commented

Can not dial 855 xxx xxxx from 615 NPA

I can't seem to dial 855 xxx xxxx bunber from my 615 NPA DID. Same number from another network works fine. Any idea what is the issue?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

6 Answers

·
Sonia Waharte avatar image
Sonia Waharte answered
hi Kim,

I am part of Fuze, and our customer is owing 855-954-9994.
Our customer is complaining that your users with 605 NPA can not call 855-954-9994. 
855-954-9994 is owned by Level3 and see zero calls from your network to 855-954-9994 from any 605. It seems that you are blocking the calls. And there is no other way for us to raise the issue.
Could you please help?
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image
kim answered
Sonia - 855-954-9994 is not a RingCentral number.  
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Sonia Waharte avatar image
Sonia Waharte answered
no it is a Level3 number. The issue is from your 605 xxx xxxx DIDs that can't call it
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image
kim answered
Are they having issues making on-net (VOIP) calls from other providers as well?

Since the dialed number is no longer owned by RingCentral, I suggest calling the new provider and provider call samples for them to determine where the numbers are failing at.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Sonia Waharte avatar image
Sonia Waharte answered kim commented
it is only 605xxx xxxx that can't call this number. All of your other numbers can call it. It looks like a switch configuration issue on your side. 
5 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image kim commented ·
Sonia - The number was ported away from RingCentral.  Please have them contact the new provider.  It's not just 605 numbers.  
0 Likes 0 ·
Sonia Waharte avatar image Sonia Waharte commented ·
Kim, the calls are not hitting Level3 hence Level3 can not do anything. Can you try to call this number and see if it is routed correctly on your side? Thanks!
0 Likes 0 ·
kim avatar image kim commented ·
Sonia - I've spoke with our Number Transfer Manager and the new provider needs to contacted directly so that they can check the routing.  
0 Likes 0 ·
Sonia Waharte avatar image Sonia Waharte commented ·
We contacted Level3 but they don't see any calls from your network hitting them. Every other provider is working fine. Just you.
0 Likes 0 ·
kim avatar image kim commented ·
Then please have the RingCentral customer open a ticket and submit 2-3 call samples. 
0 Likes 0 ·
kim avatar image
kim answered
Sonia - we have made this thread private so that we can gather more information please.  We need your account info so that we can look into this for you.  Please note your Main Number or Direct Line, and your Ext number. 

Thx 
Kim 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.