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garey-adkins asked kim answered

Mobile app: voip calls ring even when turned off on Android

US account. On my android app the voip rings even when it is turned off in the app.  I can't silence it and it just rings until it goes to VM.  Please fix this or at least all me to be able to silence the ringer without sending it to VM.  Thanks my mobile version is 8.2.0
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kim answered
Gary - do you have your cell phone set into your Call Handling & Forwarding? Sometimes users think it's ringing in their App but it's actually forwarding the call to their cell phone carrier and ringing through.  
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garey-adkins answered kim commented
Rashed,I talked to support they told me post it here. Kim yes I do have it forwarded to my cell, but the voip is a different ring than my cell. There is no way to silence voip calls. It rings at full volume even if I'm on the phone...very annoying.
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kim avatar image kim commented ·
Garey - What kind of Android phone do you have?  I'm going to see if I can find a similar phone here in the office to test...

I've also set this thread to PRIVATE.  Can you please post a screenshot of your phone while it's doing this? 
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kim avatar image kim commented ·
Garey - It looks like your Desktop App & Smartphone is turned OFF.   But you do have 2 Advanced Rules turned ON: 
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garey-adkins answered kim commented
The only reason they are off is the ringcentral rep turned it off as a temporary fix. I want it on when this gets fixed.
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kim avatar image kim commented ·
Do you have a case number? 
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kim answered
Garey - Please reboot your phone, make sure app is up-to-date, and test again today. 
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kim answered
Garey - our product team requested you do the following: 

  1. Uninstall the build they are using 
  2. Install this build from here: http://fir.im/rc83 (note: this is a temp link, it may expire after sometime e.g. 1 month) 
  3. Try to reproduce the issue 
  4. If they can reproduce, ask them to send the detail log via "Send Email Feedback"
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kim answered
If others would also like to generate a case for this, please post the below ID number in your webcase. 
1) User can hear mobile app rings in the earpiece when there is a native call on going on Android: AB-21498  
2) User receives incoming call even the "VoIP Calling" was turned OFF on Android: AB-21499
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