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Jacob Helms avatar image
Jacob Helms asked kim commented

config error missing files config.reverted

New ring central polycom phone. I am getting the error "configuration error missing files config reverted"  Anybody encounter this before?
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bjsvec avatar image
bjsvec answered Jacob Helms commented
I have not and I have been activating new Polycom phones as recently as this AM.  What model Polycom?  If you reply to Kim, I am sure she will help out.  You may also call support or open a web case depending on how urgent this is for you.
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Jacob Helms avatar image Jacob Helms commented ·
polycom 410
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kim avatar image
kim answered kim commented
You might want to contact support.  Your phone hasn't hit our system since you got it and plugged it in.  Have you tried a different network and a different working station to rule out the local environment?

Also - check local network. 
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Jacob Helms avatar image Jacob Helms commented ·
Yes, I have tried two different networks. I have a case open but I have not heard from anybody yet. I also tried chat but they said they could not help me.

04855652

Confidence with Ring central support is not starting our strong.
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kim avatar image kim commented ·
Thank you for the case number. I'll have someone contact you shortly. 
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kim avatar image kim commented ·
Jacob- I see Tom assisted you and has a shipping case open.  I'll close this thread. 
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kim avatar image
kim answered
Jacob - what is the last 4 digits of the Serial Number? 
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