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bryan1234 asked kim commented

Mobile App: iPhones users are being logged out of the RingCentral app

Our users with iPhones are being logged out of the RingCentral app randomly for no apparent reason. They are using the latest iOS version with the latest RC app update.
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bryan1234 answered
Did you read the description :)
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kim answered
What issues are they seeing? 
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bryan1234 answered bryan1234 commented
They sign-in use the Main number and their extension.  Each staff has a unique extension.
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kim avatar image kim commented ·
They should be logged in as their Direct Number (not the main number). 
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bryan1234 avatar image bryan1234 commented ·
They don't have direct numbers...just extensions.
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mike answered
How are the users connecting?  via wifi? or the phones data plan?  We are not seeing any issue on the app so do you see any commonalities such as everyone being on the same wifi network?

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bryan1234 answered kim commented
WiFi and 4G, doesn't matter.  Logs them out.  Our iPhone users are also having major issues downloading voicemails, which I see from the iOS reviews is a common problem with the new iOS app update.
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kim avatar image kim commented ·
We are unable to duplicate these issues.   What iPhone do they have? (5, 6)?  Have they tried a hard reboot? 
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kim answered
For the Major Issues they are being logged out?  

How are they logging in? Is each user signed in with their own personal Digital Line Number? Or are they signed in with the Main Number or are any of them logging into the same ext? 
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