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peter-tds2610 avatar image
peter-tds2610 asked mike commented

Mobile app on Android lagging -

when i click on something, it takes 5-10 seconds before it responds. My app version is the latest update. And my cellphone works perfectly fine with other apps.  Anyone experience this? How do i fix this cause it's annoying to have to wait while staring at my phone.
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mike answered
Can you provide some more details so that we might be able to advise you?

  1. What is the make and model of the device?
  2. What OS version is on the device?
  3. Which mobile app is lagging. Glip, RingCentral Meetings, or the RingCentral phone app?
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peter-tds2610 avatar image
peter-tds2610 answered mike commented
1. Samsung S4
2. 4.2.2 jelly bean
3. mobile app version 7.5.0.1.82
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mike avatar image mike commented ·
Can you try updating the app?  We now have v 8.2 available. 
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peter-tds2610 avatar image peter-tds2610 commented ·
Tried updating my RC up but it says "your device isn't compatible with this version" - so I guess I do have the most updated version as far as my phone is concerned.
Any other ideas we can try?
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mike avatar image mike commented ·
Sorry, but yes, it looks like you are on the latest version for that device. The latest mobile app version requires: 

iOS: iOS 7 and higher  (iOS 9.0 supported)
Android: Android OS 4.4 and higher  (Android M supported)
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