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aaron-ronquillo2763 avatar image
aaron-ronquillo2763 asked kim answered

How do I dial out to Mexico?

I normally dialed out 9011(52) and the number and it worked out when we had cisco phones.  
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mike answered aaron-ronquillo2763 commented
Try dropping the "9".   This page may help:   http://www.howtocallabroad.com/mexico/

Also, you'll have to make sure international calling is enabled:   Setting up the International Calling feature as an administrator
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aaron-ronquillo2763 avatar image aaron-ronquillo2763 commented ·
Tried that as well.  Didn't work.
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aaron-ronquillo2763 avatar image aaron-ronquillo2763 commented ·
We're set up for international calling.
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bjsvec avatar image
bjsvec answered mike commented
Do you get an error or announcement?  Have you tried different numbers in Mexico? Do you know if you are calling cell or landline? You might want to open a web case and provide the time/date stamp and number called to see if support can locate the call and see why it didn't get through.
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aaron-ronquillo2763 avatar image aaron-ronquillo2763 commented ·
I get an error dial tone.  We just became a Ring Central customer and prior to it we we had cisco and I was able to call the number beforehand.  How do I submit a web case?
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mike avatar image mike commented ·
I added a button below. After you get the case number, reply back here with it and I'll get them on it right away. 

Mike 
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mike answered
Also double check Roles & Permissions for the user/extension.  If the user has permission, but still not working then do as Brandon suggested.  

open a web case and provide the time/date stamp and number called

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mike answered

Aaron Ronquillo,  Also, in the case notes can you be sure to tell them how you are dialing, (deskphone, or softphone), and is the number you are trying to reach a cell phone or landline?  

If you are on something older than softphone version 8.2.1 then try an update on the softphone.  

Last.. there's a chance that Mexico may have to be whitelisted  for your account, which they'll be able to tell after you submit the case. 

Let me know if you have more questions.


Mike


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mike answered
Aaron,  I received a message that your account manager emailed or contacted you. I just wanted to make sure you were being helped before we close this conversation. Can you reply and let us know please.

Mike
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kim answered
Aaron, do you still need assistance with this?
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