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kyle-myers2040 asked kim commented

Phone randomly reboots

We have a device that continuously reboots itself and do not know why. It was happening ever so often, but has started to occur every 10-15mins now. We reset device by unplugging and plugging all cords back in and I checked the admin portal settings and service outage sections online and do not see any obvious reason for this.

Any ideas on what could be causing this? We have approx 15-20 devices on account and only happening to one of them.
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kim answered
Kyle - what is the last 4 digits of the phone's Serial Number that is rebooting randomly? 
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kyle-myers2040 answered kim commented
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kim avatar image kim commented ·
What firmware is that 335 on?
Can you leave it unplugged for 60 seconds then plug it back in. 
Is the behavior duplicated on different networks, work stations, and/or ports? 
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kyle-myers2040 avatar image kyle-myers2040 commented ·
How would I look up the firmware? Can I do that via the online admin portal or on the phone only? The firmware would be if not the most recent one of the most recent as we signed with Ringcentral a couple months ago and rent the devices.

We did try to leave unplugged already and didn't seem to help.
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kim avatar image kim commented ·
The firmware can be checked on the physical phone itself or if you are logged into the IP Address. 


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kyle-myers2040 avatar image kyle-myers2040 commented ·
4.0.9.1191
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kim avatar image kim commented ·
Have you tried to plug the phone into a different work station to rule out environment, bad cords, or bad ports? 
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