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luke-nimey asked kim answered

Mobile App: For android - No audio either way

The app no longer has working audio. How can this be fixed

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ron11472 answered
try to uninstall and reinstall application

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ron11472 answered
might be that your upgrade to current version was not successful
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kim answered
Luke -
  • What android do you have? 
  • What version of the RingCentral Mobile App are you using? 
  • Have you tried a hard-reboot? 
  • Have you uninstalled/re-installed as Ronald suggested? 
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luke-nimey answered luke-nimey commented
- Android 6.0
-app version 8.2.1.1.18
-I've done a soft reboot, but with all hardware working a hard-reboot doesnt seem warrented
-Yes ive uninstalled and reinstalled the app

The audio will work properly every 10 or so phone calls.
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kim avatar image kim commented ·
Please complete a hard reboot and test.  

Are you taking the calls over WiFi or cell data?
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luke-nimey avatar image luke-nimey commented ·
"A  hard reboot is the process of restarting a computer manually, physically or using any other method besides restarting it from the operating system controls. This allows a user to  restart a computer, which is usually done when the operating system or software functions are not responding."

Please advise how I can restart my phone without using the operating system controls. I am not familiar with the method. 

I take calls over wifi and cell data. Both behave the same. 
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kim avatar image
kim answered
Luke - Thank you for taking the time to speak to me today and test. Glad to see that is was resolved, but let me know if the issues continues.
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