Transfer calls externally - Can we get the Caller ID to show?
External Transfer Caller ID from IVR Transfer. In our IVR option 1 sends the caller to an external number. This external number needs to use the original callers number from caller ID to interact with the caller. Right now, the external number thinks the caller is my RC line. Does anyone know how to pass the original callers number through on an external transfer directly from the IVR?