question

Mario Olivotto asked Aug 24, '16 kim answered Aug 25, '16

Android App: Can RingCentral only ring office phone not my cell phone?

Hi, I have the RingCentral App on my android phone. The problem is that EVERY time the office phone rings, my cell phone rings as well. So basically our office gets a phone call and my cell phone will ring until the receptionist answers the office phone. Is it possible to have only the office phone ring?

I like the app because it allows me to listen/read voicemail and text with clients however my phone is ringing non-stop with calls that should be answered by the receptionist. If I ignore the calls then it seems to hang up on the person so the call can't be answered by the receptionist.

topic-default

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

james555 answered Aug 24, '16

Mario.

Thank you for your question. Yes, there is a way to have this ring only the office phone and not ring your cell phone mobile app. First if i can ask you about the account and the main company number that your clients will be calling. Second, do you have your own ext as a user that you can give to us so that I may look it up and check on the settings for you?

I will look these up and take a look at the account and will be glad to post back to you with a more in depth resolution. Thank you.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim answered Aug 24, '16

Mario - If you login to the Community via Single Sign On- we'll be able to access your account to provide you more detailed steps.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim answered Aug 24, '16

There is a way to not have your cell phone ring, but in order to turn it OFF we'd need to see how you have your account configured. But here's a place to start looking.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim answered Aug 25, '16

Mario - Do you still need assistance with this? I have set this conversation to private so that we can gather your account phone number to assist resolving this configuration adjustment.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.