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matt-mikolajczyk2801 avatar image
matt-mikolajczyk2801 asked kim commented

RingCentral Meetings: Unable to login. Error "network connection is unavailable"

Every time you try to login to RC Meetings, it accepts the login, but then gives you a message the the network connection is unavailable. I can login to RC Desktop and other network based items. I opened a ticket with support, Case #04932115. Funny thing is, when you go to https://meetings.ringcentral.com, and enter a meeting ID, it tells you that it cannot connect to ringcentral.zoom.us. Seems like the service is down at the moment.<br><br>Running latest version of Meetings on Win 7. Uninstalled/reinstalled/rebooted no change. Same issue from multiple computers, locations and users.<br>
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jb-ferguson avatar image
jb-ferguson answered
Mine is running fine in TN on multiple computers all running Windows 7 Professional. I can start/join a meeting from either the URL or from the application itself.
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kim avatar image
kim answered
I was also not able to duplicate this issue... is it up-to-date? Check for an update.
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matt-mikolajczyk2801 avatar image
matt-mikolajczyk2801 answered kim commented
Perhaps then something with our account since we are on the East Coast and would be connecting to the same data center as you.
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matt-mikolajczyk2801 avatar image matt-mikolajczyk2801 commented ·
Or not!! This morning, I now get the same error trying to login.
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kim avatar image kim commented ·
Were you able to check to see if your version is up-to-date?
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kim avatar image kim commented ·
Matt - do you still need assistance with this?
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matt-mikolajczyk2801 avatar image matt-mikolajczyk2801 commented ·
Sorry, the issue has been resolved by support.
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kim avatar image kim commented ·
Thank you Matt for the update!  Have a great week! 
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matt-mikolajczyk2801 avatar image
matt-mikolajczyk2801 answered
Well it looks like service is back up. I was able to login and schedule a meeting with no errors.
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