Ringcentral WIndows won't respond in time to answer call
My Ringcentral for Windows softphone rings when there is an incoming call but takes forever to launch. Typically by the time it responds the caller has already hung up. This is true even when I keep it always active and always on top. Is there any solution here?
Phillip, mine does that pretty often, too. When it hasn't actually been used in a while, as in either actually making or receiving a call, it seems like it kind of goes into a nap of sorts, and it has to have time to kind of wake up. This is especially true if it's the first incoming call of the day after the computer has set idling all night.
I think that it's probably not a problem with the software, but instead has more to do with the amount of RAM on the computer and the number and kinds of other software running concurrently on the computer, whether it is regular software running at the time, like Word or Excel or particularly Outlook (which is boggy), or software that is running in the background, like Carbonite doing a backup or Norton doing a scheduled search. I am running an engineer's workstation with a heavy-duty processor, but it only has 4 gigs of RAM and can run kind of slow sometimes.
I have found that it helps to wake it (softphone) up, as it were, first thing in the morning, or from time to time during the day, by calling my softphone number from my cell phone. In doing that, I don't have to actually answer the call, but only make it ring a few times to wake it up. Then after that, an incoming call pops right up immediately. I also have softphone set up so that it rings for an extended time before it goes to voice mail.
I called my main RC number from my cell phone. When auto-receptionist came on, I pressed 0 for the operator. A few seconds later, softphone started ringing on my computer. From the time that softphone started ringing on my computer, it took about 3 seconds for the softphone popup window to appear, but that was only the outer borders of it with a hollow center, and then another 3 seconds for the interior of the popup window to appear containing the red "To Voicemail" and green "Answer" buttons.
After that, I called a second time, and on this second call the softphone popup window appeared immediately.
I've tested this in the past, too, and sometimes that first call can take much longer than 6 seconds or so for the softphone popup window to appear and be totally populated.
A reading of my and Phillip's posts above reveals that we're not talking about the time it takes to route a call. Calls come in to softphone
immediately, and softphone rings
What we are talking about is the amount of time it takes for the popup answer window to appear on the screen and populate when the call comes in.
As Phillip and I both wrote above, if softphone hasn't been used in a long while, like several hours, then when a call comes in, softphone rings immediately, but the popup answer window is slow to appear and to populate. But then after that first call or two, and softphone has been used just recently, as in the last few hours or so, the slowness disappears, and the popup answer window appears instantly when calls come in.
To keep the problem from occurring, during the business day I make a call from my cellphone to softphone every few hours or so.
I am running the lastest version of softphone on a Windows 7 Pro 64 bit engineer's workstation.
As I wrote above, I think it may have something to do with whatever other software is being used at the time. It may also have something to do with the video driver being used on the computer.
By the way, the way I know that it the calls come to softphone immediately and ring softphone immediately, and that the delay is not due to a delay in routing, is that I am making the test calls myself from my own cell phone to my own softphone.
I test using my cell phone with its regular carrier service and call my RC direct line, when the auto-receptionist comes on I press zero for the operator, and the call quickly comes to my direct line and softphone rings. If that is the first call to softphone in a long while, it takes the popup answer window several seconds to appear and to populate. If it is not the first call in a long while, then the popup answer window appears very quickly.
Same thing if I test using the RC app on my cell phone to make the call.
Phil, which are you running, a desktop computer or a laptop?
I'm running a Windows 7 Pro 64 bit laptop. This last year or so, unless I'm imagining it, my system has slowed some all the way around so far as goes the initial launch of anything. Anything I do, all the way for example from waiting for the list of Control Panels to populate under Start > Control Panels, to launching Firefox or Internet Explorer to opening WiFi configuration, all are several seconds slow, ten to 20 seconds or even longer, to launch on initial launch, but then thereafter launch immediately. It could be that it's always been that way, and I'm just this past year really noticing it.
I'm probably as sure as anyone can be that I don't have malware or other problems, because I'm religious about running Norton and anti-malware software.
Some months back, I had some instability problems with various options in the Power Options control panel. For example, for a while there, I had trouble with the computer going into sleep mode during the night, even though I had power plugged in and had selected a Power Option that never lets the computer go to sleep. And then sometimes when I would try to wake the computer from sleep, it would be totally unresponsive.
This afternoon I've selected a Power Option called "High performance." I'm going to try that for a day or two and see if that makes a difference with the RC softphone and other applications. Will let you know if that helps.
Phil, here's another tip for you: In order to "wake up" softphone from its nap by making a call to it, you don't have to make that call from an outside line or another phone such as your cell phone. You can instead just make that call from your own softphone, itself.
You can actually use your own softphone logged in on your own main number to call to your own softphone at your own main number, then press "0" for the operator, or press whatever other extension number that would make your own softphone ring, and that will make your own softphone ring and and wake up and bring up the standalone window, just as if you were calling from an outside line.
Or at least that is working for me as I test it. So far as I know, it should work for you, too.
Thanks for the tip. Obviously something is letter the program go into "sleep" mode from which the initial call has to awaken it. You have found the culprit with your laptop. I am using a desktop. However, for reasons unknown, for the past 10 days or so the problem as disappeared. When I call in the morning to "wake up" the program it pops up instantly,as it should. I wish I knew why, what is new and different, but I don't. Best, Phil