I used to be able to view my attachments, ones I received and those I have sent. Now my Call Log is different and I can't find my PDFs anywhere! The first screenshot is what I used to have and the 2nd one is what I have now.
Those are two different views. The top one is the
Overview view, which will contain your faxes, pdf's etc.. The bottom view is the
Call Log view, which does not contain those. If you are logged in and viewing "
My Extension" (whether or not you are logged in as an administrator....don't know if you are one), you will still have the Overview view as the first tab on the page.
Attached are copies of my
Call Log tab views. This is the most current version of RingCentral. Note that everything you are looking for is in the
By the way, the first screen shot you show (pulled from YouTube) is a much older version. If you've been a RingCentral customer for any amount of time, you have not had that screen for a long while now. The top view shows an "Activity Log". It has been called the "Call Log": for quite a while now.
Oh, I used to be able to view and save my attachments when I had the soft phone on my desktop. Now I can't find them to even see if they were sent. Someone recently received a fax from me with no attachment and I didn't know it till they told me!