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rodriguez avatar image
rodriguez asked danno147 commented

Reports: track 800 Number

I recently add 800 numbers to our account, and I want to have a report of how many calls we are receiving for each one, that is not available. Also I want to name each 800 number,  is not a feature available for that either.
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robbenn-frenette138 avatar image
robbenn-frenette138 answered
You can do that within Reports.
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danno147 answered slicktop2518 commented
Rob is right, it's under the PHONE NUMBER tab.  Here is a sample of the one we run each day.

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slicktop2518 avatar image slicktop2518 commented ·
This report is available, but does not contain all the information I need to track.  I would like to have duration total minutes shown as well for the chosen date/time.  The only way I can get that now is to use Call Log and select Detail option and then parse all the calls from the downloaded csv. 
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slicktop2518 avatar image slicktop2518 commented ·
Not sure of the accuracy of that method, but if it works for you, that's OK.  I don't think it would be that much of a challenge for RingCentral to simply add the total duration to the report.  I also look at the total cost for each toll free line for the chosen date/time, and that could be added to the report also to make it even more useful. 
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danno147 avatar image danno147 commented ·
I've omitted the 8xx number for privacy.

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danno147 avatar image danno147 commented ·
Not than I'm aware of outside the Call Center package.  I just take the Avg. Call Duration, convert to seconds, and multiple by calls. 
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rodriguez answered danno147 commented
Hi Rob, If you can show me, because I called RingCentral support and they suggest me post here for help.
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rodriguez avatar image rodriguez commented ·
Is a way to named the 800 number on Ring Central?
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rodriguez avatar image rodriguez commented ·
Yes, inside the reports.
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kim avatar image kim commented ·
Do you still need assistance with this?
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danno147 avatar image danno147 commented ·
In the reports?
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danno147 avatar image danno147 commented ·
If the number is a DIRECT number under the Call Queue Group, then yes, it will assume the name of the Group.
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mike answered
Hi  Rodriguez,  Does Danno's post above help?  Looks like he posted moments before you replied. 

Also can you comment below and explain what you mean, or what you'd like to see as far as naming each number?   That might be a new feature request if you can provide details, we can submit it. 

Mike 
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