question

kenneth-stephens avatar image
kenneth-stephens asked mike answered

"no internet connection" On Android Mobile App

I have a Galaxy Note 4. When I try to log in I get an error message that says "No Internet Connection". My internet connection is fine. I was able to download and install the app. I am able to log in on my laptop and through my phone's web browser. I simply cannot log in to the app. 
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

4 Answers

·
mike avatar image
mike answered kenneth-stephens commented
Hi Kenneth, 

Can you provide us a few details please? 

1. How long has it been since you installed the app? The current version is 8.3.0.  Can you confirm which version you are on, or that you have the latest?

2.  Have you tried switching from a wifi to data or vice versa? Does one work and not the other? 


Mike 
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kenneth-stephens avatar image kenneth-stephens commented ·
Yes. I switched from wifi to data and back with no success.
0 Likes 0 ·
nathan-malone1532 avatar image
nathan-malone1532 answered kenneth-stephens commented
Hello Kenneth,

Please also provide the current version of the Android operating system on your phone.

Thanks!
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kenneth-stephens avatar image kenneth-stephens commented ·
Hello. Yes I have Android. 6.0.1 and I uninstalled and reinstalled two times today.
0 Likes 0 ·
kenneth-stephens avatar image
kenneth-stephens answered mike commented
Hello. Yes I have Android. 6.0.1 and I uninstalled and reinstalled two times today.
5 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
I just turned this to a private conversation so it's only view-able to yourself, Nathan, and I. Can you post the phone number you are attempting to log in with?  And if you go to the RingCentral web portal, are you able to log in with that same number? 

Mike 
0 Likes 0 ·
kenneth-stephens avatar image kenneth-stephens commented ·
(832) 924-8712

And yes. On both my laptop and my mobile phone, if I go to ringcentral through the web browser I can login without a problem.
0 Likes 0 ·
mike avatar image mike commented ·
HI Kenneth,  One last thing to try... Can you please log into the account on the main website, perform a password reset, and then try the mobile app again.  Then reply back here and let us know if that worked. 

If not I'll convert this thread to a support case and escalate for you. 

Mike 
0 Likes 0 ·
kenneth-stephens avatar image kenneth-stephens commented ·
Unfortunately. Still no luck.
0 Likes 0 ·
mike avatar image mike commented ·
Kenneth,  I've opened Case 05001877 for you.  We'll have this escalated. 

You can check the status or add any additional information to the case using this link: 

0 Likes 0 ·
mike avatar image
mike answered
I was just notified that a new version of the Android app was released. If any of you are still having this issue, please update the app. 

Mike
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.