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mike asked mike commented

9/19/16: Unable to forward calls to softphone.

We have had reports of users not being able to forward calls to softphones. Our engineering team is aware and arecurrently investigating the issue at this time.

If you are experiencing this issue, you can open a support case and please include the following issue # in the case title and/or notes. 

RLZ-18074

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confidential4461 avatar image confidential4461 commented ·
I am unable to open a case. Whenever I click on Open Case, I get sent into an eternal loop of logging in.

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mike avatar image mike confidential4461 commented ·
Just letting you know I'm going to move this post to a new thread and open a case from this end. 
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mike avatar image mike confidential4461 commented ·
new topic Please reference the new conversation here: Unable to open case
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confidential4461 avatar image
confidential4461 answered jb-ferguson commented
Still need a resolution to this problem. Is there an update?
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mike avatar image mike commented ·
This issue status was reported as being solved. I was unable to locate a case on your account for this. Do you have a case number?
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jb-ferguson avatar image jb-ferguson commented ·
Confidential,

To start a new case, use this URL: http://success.ringcentral.com/RCSupportPortalCreateNewCase

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jb-ferguson avatar image jb-ferguson commented ·
Confidential,

Here's the full text of the post I wrote a week ago regarding that topic:

It appears that RingCentral is using a token of your login when you try to open up the Help Center. However, if you are already logged in, you can use either of the two links I am providing below to assist you in gaining access. It worked every time for me. It even worked when I wasn't logged in and it did allow me to log in from these links.

After you have logged in to your Administrator -or- User portal, instead of clicking on the "Help" link, use this URL:  http://success.ringcentral.com/apex/RCSupportPortalHome

If you have any cases pending or need to start a new case, use this URL:
http://success.ringcentral.com/RCSupportAdvMyCases

To start a new case, use this URL: http://success.ringcentral.com/RCSupportPortalCreateNewCase

If you bookmark, or shortcut, these links, they will be readily available to you.

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