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sorgert avatar image
sorgert asked jb-ferguson answered

caller id when transferring

Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller. 

Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.

Thanks 
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jb-ferguson avatar image
jb-ferguson answered
Sorgert,

To get the Caller ID to transfer, you will want to transfer as a Blind Transfer - not a warm transfer (using the Transfer option).

Use this command: ## Ext * or ## Ext #    (Blind Transfer from any phone)

See more commands here:
http://success.ringcentral.com/knowledge/TOCArticleRendererPkb.apexp?id=kA280000000Gndi&pubstatu...


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