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user-4 asked mike commented

My faxes are being split into multiple transmissions - HELP!

I am using a RingCentral business account and have noticed this past week that when sending larger fax transmissions (20+ pages) that the system has begun to divide them into two or three separate faxes. This is incredibly frustrating when trying to send things like medical records which are often far in excess of 20 pages.

Does anyone know how I can keep this from happening? Do I need to compress my attachments before adding them to the fax?
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user-4 answered mike commented
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mike avatar image mike commented ·
Just letting you know I'm already looking into this one. Waiting to hear back from engineering to see what criteria causes multiple transmissions.  



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mike avatar image mike commented ·
Sorry for the delay.  I did get confirmation that this shouldn't be happening.  Can you please provide samples; times, dates, numbers faxing from & too, and open a support case so our engineers can look into this?  


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