Dialing *2 transfers my outbound call to my cell phone? Why?
I am in the US, dialing another US client's office from my softphone and their automated attendant answers. My options are to dial the extension of the person I want to reach, or dial *2 for their dial-by-name directory.
I do not know the extension of the person I am calling, so I dial *2. My call is transferred, I hear 4+ rings, and get the voice mail to MY OWN CELL PHONE. Tested this 3 times. What just happened?
I think Brian is correct about call flip, however I also think disabling will not help, unfortunately. * as a leading digit is reserved for RingCentral features and cannot be used as leading digit into AA/IVR systems. It would be a good feature request to have some type of 'escape sequence' to allow when needed. For example, dialing *44* could transmit *