question

mcrampton avatar image
mcrampton asked mcrampton answered

Send to voicemail after number of rings to call queue

Hi, I'm a new user to ring central, with a question that I feel like I should be able to figure out, but am struggling to get working. I have a system with 4 extensions, I have them all set up in a call queue to ring simultaneously. What I'd like is for the caller to get sent to the voicemail for extension 101 after 5 or 6 rings. Right now it just rings and rings and rings. Can someone please explain how I should set this up? Thanks.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
jb-ferguson avatar image
jb-ferguson answered riddle8936 commented
Mcrampton,

You don't indicate what your current settings are but I have tested this setup (seen below) with three extensions and it works in the way you would like it to.

If you set your Call Handling settings as I have in the screen shot below, it will ring 5-6 times (each ring is generally around 5 seconds) and if no one answers it will go to the voicemail settings (as seen in the second screen shot - Messages & Notifications).





4 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jb-ferguson avatar image jb-ferguson commented ·
Danno...Me too. Are you still having the issue? I haven't seen it happen to me since v49.x
1 Like 1 ·
danno147 avatar image danno147 commented ·
Nope, just tried and got loop-t-looped!

1 Like 1 ·
riddle8936 avatar image riddle8936 commented ·
I Cleared my Chrome Cache and tried Firefox with no luck. I really should not have to use IE to access the site. 

1 Like 1 ·
danno147 avatar image danno147 commented ·
Using 49.0.1

0 Likes 0 ·
mcrampton avatar image
mcrampton answered
Thank you for this, these settings worked for me.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.