9/27/16: "All Circuits are busy", "Number not Available", or "The code you have dialed is not deliverable to the code owner".

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robert-wong3199 asked Sep 27, '16 mike commented Sep 28, '16

9/27/16: "All Circuits are busy", "Number not Available", or "The code you have dialed is not deliverable to the code owner".

Incoming calls to us are not going through... when you try to call, you hear "Your call can not be completed at this time. Please try again later. Message 6 US01LV"

Our cisco 303 phones can make outgoing calls, including calling our own number and it works.... but if you call from outside landline or cell phone you get that recording above.

Is this an outage on ringcentral? Or something else? I have not changed any main settings on our account.

We are in miami florida usa.

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dispatch-one1415 commented · Sep 27, 2016 at 07:41 PM

CAN'T GET THROUGH TO OPEN A PRIORITY 1 CASE. IF WE ENTER A PRIORITY 2 CASE, WHAT IS THE TOPIC FOR COMPLETELY FAILED? CALL QUALITY?

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mike dispatch-one1415 commented · Sep 27, 2016 at 07:46 PM

Completely failed call/Call quality is a separate issue. Moving to new topic. Please reference the new conversation here: Completely Failed? Call Quality?

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dispatch-one1415 dispatch-one1415 commented · Sep 27, 2016 at 07:50 PM

WHAT DO YOU CALL IT WHEN YOU CAN'T GET INCOMING CALLS FROM YOUR LOCAL CUSTOMERS? TRYING TO OPEN A CASE AS YOU SUGGESTED. DON'T SEE A DROP DOWN THAT DESCRIBES THIS ISSUE. WE ARE HEARING ALL CIRCUITS BUSY.

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mike dispatch-one1415 commented · Sep 27, 2016 at 07:53 PM

That would be the 2nd issue explained above

INC-18105: Case 05032761 - Florida inbound local calls failing with a message "All circuits are busy " or "Number not available"

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Answer 1 · 2016-09-27T18:58:04Z

jb-ferguson answered Sep 27, '16

Robert,

I'm not sure if this will help, but it might be an AT&T problem. I just did a quick Google search and it keeps coming up with AT&T. Do you have RingCentral through AT&T or are you trying to call in from an AT&T phone service?

If so, here's what I am seeing. My guess is that if it was a RIngCentral outage you would not be able to call out either. It has to be the other service, in my humble opinion.

GSM Switch Recording Message 6: "Your call cannot be completed at this time. Please try again."
Print It

SYMPTOM: GSM Switch Recording Message 6: "Your call cannot be completed at this time. Please try again."
GSM Announcement 6: "Your call cannot be completed at this time. Please try again. Message 6G3XXX."

Placing calls
CAUSE: Message 6 is generally heard when the wireless and/or landline switching networks are experiencing high traffic volumes in specific areas because of switch congestion or technical difficulties.
FIX: Please contact Customer Care if message 6 continues after several attempts to re-dial the number.

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Answer 2 · 2016-09-27T19:09:43Z

robert-wong3199 answered Sep 27, '16

I had posted this because I couldnt get through Ring central tech support.... However I just got off the phone with them and they confirmed it was an ongoing problem today. They are working with AT&T and verizon to fix the problem.

This is affecting my at&t call phone, at&t land line........both can not call to my main line.

Robert

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Answer 3 · 2016-09-27T19:16:15Z

dispatch-one1415 answered Sep 27, '16

We are down in Brevard county florida too. Nobody can call us from a local celphone from att or verizon.

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Answer 4 · 2016-09-27T19:22:12Z

dispatch answered Sep 27, '16

Been down since 9am on the west coast of Florida. If i remember correctly 2nd time in as many months with this issue.

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Answer 5 · 2016-09-27T19:36:58Z

mike answered Sep 27, '16

We've been notified of two separate issues going on. Please open a support case and be sure to include the exact symptoms described below so your case gets routed appropriately.

1. There was an issue affecting some customers in Pennsylvania, which is now resolved. Those users were getting the message, "The code you have dialed is not deliverable to the code owner "

2. There is a 2nd issue affecting some users in Florida causing calls to fail and getting the message "All circuits are busy" or "Number not available"

If you are experiencing either issue, please open a support case and copy/paste the appropriate Bold text into the case notes for proper routing.

CT-18108 : Case 05033414 - Pennsylvania inbound local calls failing with a message "The code you have dialed is not deliverable to the code owner"

INC-18105: Case 05032761 - Florida inbound local calls failing with a message "All circuits are busy " or "Number not available"

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Answer 6 · 2016-09-27T19:38:44Z

dispatch-one1415 answered Sep 27, '16

HOW LONG DID IT TAKE LAST TIME?

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Answer 7 · 2016-09-27T20:48:42Z

dispatch answered Sep 27, '16

i wish i could say i remember how long it was down, so frustrating and then to have to put up popups on our website with an alternate number and facebook and twitter and such- sure there are bigger problems but...

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Answer 8 · 2016-09-27T22:08:55Z

matt-dark2464 answered Sep 27, '16 mike commented Nov 27, '17

Does anyone know a work around for this error? Even when we set the phones on forwarding to another number the system is not working.
Additionally, is there an expected repair time for fixing INC-18105 : Case 05032761? We are an inbound call center and this error is causing significant problems for our business.

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mike commented · Sep 27, 2016 at 10:34 PM

Sorry we still don't have an ETA at this time. Our engineers continue to work with the related parties in an effort to resolve this as soon as possible.

Mike

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matt-dark2464 commented · Sep 27, 2016 at 10:39 PM

Thanks for your quick reply Mike. Hopefully this will be fixed by tomorrow.

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dispatch-one1415 commented · Sep 27, 2016 at 11:09 PM

Mike Are they thinking in terms of days or hours? We are losing a lot of revenue with our inbound customer lines down.

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mike commented · Sep 27, 2016 at 11:47 PM

The last issue was resolved just a few minutes before you posted this. See my official response above.

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Answer 9 · 2016-09-27T23:01:42Z

mike answered Sep 27, '16 mike commented Nov 27, '17

UPDATE 9/27/16 5:00 MDT: Both issues have been resolved.

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account3339 commented · Sep 28, 2016 at 12:50 PM

What was the cause and resolution? Why doesn't the Service Status Site provide info on when the issue is resolved or provide a history of the issues? This seems to be a recurring issue, I believe this is the third time in a 2-3 month period. Negatively impacting our business.

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mike commented · Sep 28, 2016 at 07:21 PM

Sorry I don't have specifics at this time. However the System Status page will only updated if certain criteria are met. In this case the service interruption only affected a small portion of our customer base in two specific areas. When there's any type of issue that affects a large population or there's a specific RingCentral system outage the status will generally be updated. It's important to note that for RingCentral (or any VoIP) provider that there are a wide range of issues involving various ISPs, other telephone carriers, local networks, etc that can cause a service interruption without a RingCentral system failing. In these cases our engineers do hastily work with the other parties and try to assist in a resolution as quickly as possible.

For these types of cases, this Community site is going to be the best place to visit for updates. It's a good idea to bookmark the home page of this site, as we do our best to notify users of any issues.

I hope that helps.

Mike

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Answer 10 · 2016-09-28T16:07:42Z

robert-wong3199 answered Sep 28, '16

Thank you for getting this resolved. This is the first time it happened to us.

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