10/04/16: Problems with inbound and outbound calling.

Question

question

mike asked Oct 4, '16 mike answered Oct 4, '16

10/04/16: Problems with inbound and outbound calling.

A portion of RingCentral customers may be experiencing inbound and outbound call failures, as well as inbound faxing issues. No other services are impacted at this time. It is believed that the issue is related to an underlying carrier and RingCentral is performing actions to resolve the issue. We will provide an update as soon as possible.

topic-default

4

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

john-nelson3252 commented · Oct 04, 2016 at 03:50 PM

Every time I try to, I have to log in. When I try to log in, it kicks me back to the log in screen. No "incorrect password" or any other failure notice, just a log in loop. I know my log in is correct, because I can access my admin portal.

Looks like y'all have some issues. I hope they get sorted soon. Like I said, this is frustrating but not critical for meI can just shift some redirects to my answering service and actually focus on some work.

0 ·

mike john-nelson3252 commented · Oct 04, 2016 at 04:53 PM

new topic Please reference the new conversation here: Unable to open case due to login loop

0 ·

leafvee3835 commented · Oct 04, 2016 at 03:53 PM

^^^ Exact same problem with opening case.

0 ·

mike leafvee3835 commented · Oct 04, 2016 at 04:44 PM

separate issue Please reference the new conversation here: Unable to open case Login Loop

0 ·

Answer 1 · 2016-10-04T15:21:51Z

daniel-salinas2463 answered Oct 4, '16

This reply was created from a merged topic originally titled None of our agents in the call center is able to make or receive calls. What's go.... Our call center has no functional phone lines at this time.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2016-10-04T15:22:12Z

ringcentral35 answered Oct 4, '16

This reply was created from a merged topic originally titled Phone system is not working. Here in Minnesota our phone system is not working, but the Status here in the top page says:
SERVICE STATUS
No Known Issues
ANNOUNCEMENT:
There are no critical announcements at this time

No receiving external calls, just internals...

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 3 · 2016-10-04T15:22:15Z

ringcentral35 answered Oct 4, '16

Yep, always the culprit is the underlying carrier... ;-)

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2016-10-04T15:22:28Z

ecotaxiflorida48343244 answered Oct 4, '16

This reply was created from a merged topic originally titled Here in Florida a taxi service have not received any calls for the past 20 minute.... Here in Florida a taxi service have not received any calls for the past 20 minutes. The Ring Central number is also busy???

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 5 · 2016-10-04T15:23:11Z

ringcentral35 answered Oct 4, '16

Hey Mike please update the Service Status sign...

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 6 · 2016-10-04T15:28:37Z

david-noffke3247 answered Oct 4, '16 david-noffke3247 commented Oct 4, '16

We are having some service degradation as well. (Located in Florida with calls from within state and from out West.) We are seeing the issue from those with Verizon as their cell provider.

1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

david-noffke3247 commented · Oct 04, 2016 at 03:41 PM

Service seems to be working now for us. We are receiving incoming calls fine from within FL and CA to our Florida office. No longer an issue with those who have Verison as their service provider calling us.

0 ·

Answer 7 · 2016-10-04T15:29:04Z

dean-eldridge3250 answered Oct 4, '16

We are experiencing in-bound call failures in Southern California. Outbound works fine. We need an estimated time to repair from Ring Central.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 8 · 2016-10-04T15:32:48Z

mike answered Oct 4, '16

If you are experiencing this issue, please open a support case. Please include at least one sample (time, date and numbers).

Copy and past the following into the title and notes of your support case: Parent Case 05054669 INC-18134

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 9 · 2016-10-04T15:34:07Z

dalton-capley468 answered Oct 4, '16

Cannot receive calls,

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 10 · 2016-10-04T15:45:17Z

roye answered Oct 4, '16

This reply was created from a merged topic originally titled System not working, but I just got through on Chat.. Phone system is not accepting calls. The 800 number for RC isn't either. I just got through on chat and will update with what I hear.

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question