Red Light Indicator

Question

Red Light Indicator

Answer 1 · 2016-10-05T14:28:05Z

danno147 answered Oct 5, '16

First thing I would check is Under NOTIFICATIONS (for the user) that the " Mark message as read once emailed" is not checked.

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Answer 2 · 2016-10-05T15:46:43Z

anderson3337 answered Oct 5, '16

That is checked actually. So the email notifications being sent means that the light will not go on?

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Answer 3 · 2016-10-05T15:52:47Z

danno147 answered Oct 5, '16

The first box is to have a email sent notifying the user they have a message.
The second box is to have the actual message sent with the email as an attachment.
Meaning, if only the first box is checked, they only get an email notification there is a message. But by checking box 1 and 2, they receive the email with the message so they can listen to it within the email.

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Answer 4 · 2016-10-05T16:02:43Z

anderson3337 answered Oct 5, '16

Thanks...we tested without that flag and it worked

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Answer 5 · 2020-07-28T13:57:53Z

danno147 answered Jul 28, '20

The third box is what lights the light. Therefore, if not checked, they receive a light. If checked they do not and the message is automatically moved to the save folder. Does that make sense?

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