User/device not showing up in ring group selection

Question

Answer 1 · 2016-10-07T14:14:54Z

jb-ferguson answered Oct 7, '16

Brad,

Was this user's extension ever deleted as well?

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Answer 2 · 2016-10-07T14:17:01Z

brad-wilson1036 answered Oct 7, '16 jb-ferguson commented Nov 11, '19

no, we changed the name on but the extension remained.

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jb-ferguson commented · Oct 07, 2016 at 02:26 PM

I may not be fully understanding the issue but if the user name was changed on the extension and now you are looking for that user, you won't find him/her. If you need to add that particular user back into the group he/she will need an extension to be in the list of available queue members.

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Answer 3 · 2016-10-07T16:47:26Z

pamela-squires2293 answered Oct 7, '16

I had that happen before when users were set as unavailable. Make sure they are not on DND and log them in on the softphone (if you use it).

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Answer 4 · 2016-10-08T19:58:25Z

joshua2218 answered Oct 8, '16

Was this user using only a softphone? Also is this a ring group on an ext or a call queue? At the moment there is not a way to add a softphone under the call handling and forwarding on an ext with the forward to other users phone.

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