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luke-j avatar image
luke-j asked mike commented

Best softphone + hardware solution

Hi there,

My company is actually using standard VoIP phones. Part of our team is working remotely. Now we are planning to apply a new solution which gonna use softphone + hardware (such as plugged headset and handset). We discussed several "must have" and "nice to have" from the solution which complies with our requirements. I spent a lot of time trying to find what suits our needs but without success. Can you please have a look on our requirements list and advise what will be the best hardware solution working with RingCentral softphone.

Must haves:*

  1. Windows softphone that can sign into a standard SIP server
  2. Handset that connects over USB
  3. Headset available too (that connects to PC at the same time as handset)
  4. Handset allows you to answer calls, dial out, transfer calls (blind and interactive transfers)
  5. Software is hardware agnostic; that is you can unplug one handset and plug another in, and no configuration is required. All config sits on software.

Nice to haves:

  1. Be able to sign in/out of extensions with hardware button on phone
  2. Mirror functionality such as dialing numbers, transferring calls on PC. So you can choose whether to use the physical handset or PC to do these functions.
  3. No external power required, purely USB

Many thanks

Luke J

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luke-j avatar image
luke-j answered mike commented
Hi Mike,

We are not currently with your company so I'm not entirely sure what number you're asking me about.

Regards,
Luke J
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mike avatar image mike commented ·
If you are not yet a customer, then please call us so an adviser can discuss this in detail and make the appropriate recommendations.  800-820-3676
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mike avatar image
mike answered
Luke, What is the main phone number on your account? And what number can someone call you at?

I've made this private so this thread is no longer visible to other users and you can post your info. 
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