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rodneyd3320 asked mike commented

Some of my App phones have a NO VoIP cloud on the right upper corner.

No VoIP cloud on App phones.
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mike answered
Are you referring to the Desktop App, or Mobile App?  Mac, PC, Android, or iOS? 

If possible can you include a screenshot? 

Mike 
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mike answered
What version of the mobile app is doing this?

It appears that may be an old version. It's most like a setting, or combination of settings. Possibly the VoIP calling switch is turned off and/or the phones data/wifi is turned off and there's not a signal. 

The latest Android version is 8.3.0 . 

Mike
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rodneyd3320 answered

Mobile Android App.



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rodneyd3320 answered
We are testing it on 1 device now and will follow up with you. We have about 80 devices and do not want to push this out until tested.
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rodneyd3320 answered
So far the 1st test did not fix our issues. We are testing at different stores that use the same devices.
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rodneyd3320 answered
FYI I have a case open and am waiting RC support. 05076565
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mike answered
Thanks for the case#.  I'll look into this. 

Mike 
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mike answered
Rodney Dybedahl, 

I've taken a look at your case, and I think we'll need to gather some more specifics. 

I'll make this post a private conversation so you can post more details. Please provide the following: 

1. For the devices you've upgraded please confirm the device model and version of android OS, 
2. Please confirm which version of  the RingCentral App they are running. 
3. Please confirm what phone number/ext the users with the problem are logging in with.  

I'll add this information to your case if you provide it here please. 

Mike 

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rodneyd3320 answered mike commented
Again we tested 3 more wireless App phones and still they have the issue with the x in the Cloud VoIP
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mike avatar image mike commented ·
Rodney,  Thank you for the update.  Matt Hunt is one of our best agents. Please just follow is instructions/guidance in the case notes.   I'll keep this community topic open so I can follow also. 

Mike 
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mike answered
Hi Rodney.  Just wanted to check in.  According to the case notes this issue was resolved. Is everything still working ok at this time? 

Mike 
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